Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kstechnologies.com. Please note that returns will need to be sent to the following address: KS Technologies, 11580 Black Forest Road, Suite 60, Colorado Springs CO 80908, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@kstechnologies.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

 We also cannot accept returns on items that have been damaged or compromised, including -

The warranty does not cover damage or equipment failure caused by:
1. failure to maintain the Device as required by the Device Specification;
2. unauthorized service;
3. misuse, accident, or negligence of anyone other than KST;
4. rust or corrosion as a result of the Device’s location;
5. unauthorized alterations or modifications
6. using the Device beyond the conditions set forth in the Product Requirements Document
7. Protective coatings designed to diminish over time (if any);
8. Batteries
9. Cosmetic damage (such as scratches, dents and broken plastic unless failure has occurred due to a defect in materials or workmanship)
10. Damage caused by a third party component or product that does not meet KST specifications
11. Damages caused by abuse, fire, liquid contact, earthquake or other external cause
12. Normal wear and tear
13. If KST receives information from authorities that the product has been stolen and you cannot prove that you are the authorized user

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please get in touch with us at info@kstechnologies.com.